YOUSAF , M. .; BRIS, P. . A Systematic Literature Review of the EFQM Excellence Model from 1991 to 2019. International Journal of Applied Research in Management and Economics, [S. l.], v. 2, n. 2, p. 11–15, 2020. DOI: 10.33422/ijarme.v2i2.211. Disponível em: https://dpublication.com/journal/IJARME/article/view/211. Acesso em: 17 oct. 2025.