MAFI KERMANSHAHI, K. . Providing a Model of the Relationship between Software, Hardware, and Organizational Factors in the Success of Implementing a Comprehensive Customer Relationship Management (CRM) System Using Fuzzy Mapping Function (FCM) Case Study: International Transpor. International Journal of Applied Research in Management and Economics, [S. l.], v. 1, n. 3, p. 64–76, 2018. DOI: 10.33422/IJARME.2018.10.44. Disponível em: https://dpublication.com/journal/IJARME/article/view/83. Acesso em: 17 oct. 2025.