Mafi Kermanshahi, K. . “Providing a Model of the Relationship Between Software, Hardware, and Organizational Factors in the Success of Implementing a Comprehensive Customer Relationship Management (CRM) System Using Fuzzy Mapping Function (FCM) Case Study: International Transpor”. International Journal of Applied Research in Management and Economics, vol. 1, no. 3, Sept. 2018, pp. 64-76, doi:10.33422/IJARME.2018.10.44.