Mafi Kermanshahi, Kiana. “Providing a Model of the Relationship Between Software, Hardware, and Organizational Factors in the Success of Implementing a Comprehensive Customer Relationship Management (CRM) System Using Fuzzy Mapping Function (FCM) Case Study: International Transpor”. International Journal of Applied Research in Management and Economics 1, no. 3 (September 28, 2018): 64–76. Accessed October 17, 2025. https://dpublication.com/journal/IJARME/article/view/83.