Published: September 28, 2018

Models, Techniques and Indicators of Quality Management Assessment in Manufacturing Industries Over the Past Decade

1-13 Atieh Tavakoli , Amir Azizi

Identifying and Prioritizing Indicators of Performance Evaluation of Nonprofit Educational Institutions with Hybrid Approach of BSC and ANP and DIMATEL

14-29 Leila Soleimani, Saeed Safari

The Impact of Relational and Functional Customer-Centered of Sales Force on The Success of New Product Development

30-44 Alireza Mohammadkhani, Zeinab Jaripour

Application of Quality Analysis Method to Identify the Best Interaction Style of Parent Companies and Their Subsidiaries

45-57 Ebrahim Raesi Sarkandiz, Sadegh Abedi

Assessment of Educational Service Quality at Master’s level in an Iranian university using based on HEdPERF Model

58-63 Faranak Omidian, Zahra Golchin Nia

Providing a Model of the Relationship between Software, Hardware, and Organizational Factors in the Success of Implementing a Comprehensive Customer Relationship Management (CRM) System Using Fuzzy Mapping Function (FCM) Case Study: International Transpor

64-76 Kiana Mafi Kermanshahi

Simulation of Maroon Petrochemical Deprpanaizer Unit, Its Design and Economic Aspects

77-85 Mahdi Rahmat Alizadeh Koutiani, Zahra Golchin Nia

Customers’ Deposits and Loan Administration: Nigerian Banks’ Perception

86-94 Adegbite Tajudeen Adejare, Azeez Bolanle Aminat