Providing a Model of the Relationship between Software, Hardware, and Organizational Factors in the Success of Implementing a Comprehensive Customer Relationship Management (CRM) System Using Fuzzy Mapping Function (FCM) Case Study: International Transpor. Int. J. Appl. Res. Manag. Econ. 2018;1(3):64-76. doi:10.33422/IJARME.2018.10.44